Frequently Asked Questions


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Customer Service and Order Status

  • May I order an inspection on a vehicle for sale on a site other than eBay?
    Yes. You must get permission from the seller prior to InspectMyRide® scheduling an inspection appointment. You will be required to enter your name as the buyer as well as the seller’s contact info, the vehicle's VIN number, and vehicle description when ordering an inspection.
  • If I lose my email link, can you send it again?
    Yes. If you’ve lost the original email link, just call our customer service center at 1-877-91-REPORT (1-877-917-3767), and we’ll resend the link.
  • What is your cancelation policy?
    If you change your mind about your inspection purchase and notify us within 24 hours after receiving your order confirmation, we will credit you with a full refund. If you change your mind about your purchase and notify us later than 24 hours after your order confirmation, but before your inspection or verification is performed, we will credit you with a refund equal to the amount you paid us less a cancellation fee of $25. If you attempt to notify us after the inspection has been performed, there will be NO REFUNDS.
  • Can I obtain a refund?
    Once an appointment has been set to inspect the vehicle, you will be sent a confirmation email. You cannot obtain a refund after the confirmation e-mail has been sent. If an inspection is cancelled because of the seller or InspectMyRide, you may request a complete refund.
  • If I lose my report can I get a copy?
    Yes. The inspection report will be available for viewing for 30 days following it being posted on-line. For example, if your report posts on June 1st it will be available for viewing until 12pm ET, June 30th.
  • What are the customer-service hours and phone numbers?
    The customer service telephone number is 1-877-91-REPORT (1-877-917-3767). Please refer to the hours listed on the "Contact Us" page for current hours of operation.
  • How can I check to see if my vehicle inspection order has been completed?
    When your vehicle’s inspection report is available, we’ll send you an email. This will include a link that takes you directly to the InspectMyRide® report site.

General

  • Why can't I get a Premium Inspection for the car I'm considering?
    InspectMyRide is currently unable to offer this service for cars that are 25 years and older. In order to maintain our high level of quality service, we would have to train our entire network of professional inspectors on specialty features and models, some of which are no longer in production. This requires a much higher level of expertise and specialization which would result in a much more expensive service. Check back in the future, however, as this service offering is under consideration.
  • I’m a motor vehicle dealer—can I open an InspectMyRide® account?
    Yes. You can register with InspectMyRide and create an account. Just look for the Register link above our logo on our website.
  • What forms of payment are accepted by InspectMyRide®.com?
    PayPal, MasterCard, Visa, American Express and Discover
  • I’m a frequent user—can I open an InspectMyRide® account?
    Yes. You can register with InspectMyRide and create an account. Just look for the Register link above our logo on our website.
  • What is the cost of a vehicle-inspection report?
    Our Premium Inspection report, including a deluxe digital photo package and AutoCheck Vehicle History Report, is $179. The Basic Verification report which confirms essential details about the vehicle, is $129. Prices for large trucks and motor vehicle homes will be higher. For pricing on those vehicles, please call 1-877-91-REPORT (1-877-917-3767).
  • Can I pay by phone?
    No, at this time, we cannot accept payments for an InspectMyRide inspection over the phone. We hope to offer phone payments in the near future. In the meantime, please go to www.InspectMyRide.com to place your order and use our secure online payment system.
  • Can I make payment online?
    Yes. Just click on “Order an Inspection” and enter your information
  • Is there sales tax on this transaction?
    No.
  • Are there any states in which InspectMyRide does not conduct inspections?
    InspectMyRide will conduct vehicle inspections in any state within the United States, with the exception of South Dakota and Alaska. We hope to offer inspection services in these states very soon. Please check back for more information on when inspections in these states will be available.

    If you have already placed an order for an inspection occurring in South Dakota or Alaska, you may request a refund by calling our customer service department at 1-877-91-REPORT (1-877-917-3767).
  • Are there vehicles you will not inspect?
    Our Premium Inspection is offered for vehicles 25 years and newer. If the vehicle is older than that, you can still receive our Basic Verification service.
  • What's the difference between a verification and an inspection?
    In short, our Basic Verification service confirms the very basic information about the vehicle (such as VIN, odometer reading, engine start), and our Premium Inspection reviews more than 150 factors about the car-- from quality of paint to tire tread and beyond. The inspection is a much more comprehensive service. Both include a digital photo package.
  • Who is DataScan Field Services?
    DataScan Field Services LLC is a subsidiary of DataScan Holdings, LLC, part of the JM Family Enterprises Inc. company, an $11.5 billion, diversified, automotive company. JM Family has long been recognized as an industry leader. 2012 was no exception, marking our 15th consecutive year on the FORTUNE® 100 Best Companies to Work For List and being recognized as #37 on Forbes®’ list of Top Private Companies in the U.S. For more information go to www.jmfamily.com.
  • Who is InspectMyRide®?
    InspectMyRide is an independent, third-party, vehicle-inspection company. We provide added confidence for both sellers and bidders in on-line auction purchases by documenting the condition of the vehicle. Our professional inspectors use proven methods during a comprehensive, in-person inspection. We document the vehicle’s cosmetic imperfections, modifications, and observable repairs, and send the purchaser a detailed report, including a variety of quality digital images.
    InspectMyRide is a division of DataScan Field Services LLC (DFS), the largest, full-service auto inventory verification and inspection company in North America. Our network of professionals conducts more than 8 million vehicle inspections and verifications annually. DFS provides services to consumers as well as to more than 100 banks and automotive manufacturers across North America.
  • Why would I need a Basic Verification? Isn't the seller responsible for verifying that information?
    The Basic Verification service, which includes a VIN check, can help prospective buyers steer clear of a potential disaster. If a seller claims a vehicle was made in, say, 1979, and InspectMyRide verifies otherwise … or if the seller claims the engine starts and it does not… the potential buyer will have avoided major headaches. Also, our high quality photo package can help buyers make an assessment about the appearance of the car’s condition which may be contrary to – or supportive of – what the seller claims.
  • Will a Basic Verification indicate the car's condition?
    No. If the car does not start, if the transmission does not engage or if any of the basic information the seller provided – including year, make, model and vehicle identification number (VIN) is inaccurate – you will be notified. You will also receive a high quality photo package in order to help you make your own assessment about the appearance of the car’s condition. Please note that InspectMyRide does not provide any rating, scoring, assessment or commentary on Basic Verification orders.

Understanding your vehicle inspection process and inspection report order

  • I am a vehicle seller and need to change the scheduled inspection time. How do I reach the inspector?
    Call our customer service center as soon as possible at 1-877-91-REPORT (1-877-917-3767) if you are unable to make the scheduled inspection window of 8 am to 12 pm or 1pm to 5pm on the day of inspection appointment.
  • Can I choose my vehicle inspector?
    Your Inspector will be assigned based on geography and the requirements of the inspection. All InspectMyRide® inspectors are thoroughly trained prior to receiving inspection assignments.
  • How long will my inspection be available from your website?
    The vehicle inspection report will be available on our website http://www.InspectMyRide.com/ for 30 days after the original posting. You may access the report directly through the link provided in the e-mail that we will send when we post the report to our site.
  • How long does the inspection process take?
    A vehicle inspection is approximately one hour.
  • How do I order an inspection?
    If you’ve found a vehicle of interest on eBay Motors®, click on the “Order Inspection” button and follow the “Steps to inspect.” Upon confirmation of PayPal® payment, an InspectMyRide® customer service representative will contact the vehicle owner to schedule the inspection appointment.

    If your inspection will be on a vehicle for sale on a site other than eBay, go to http://www.InspectMyRide.com. You’ll need to get permission from the seller prior to our scheduling an inspection appointment. You will be required to enter your name and contact information as the buyer as well as the seller’s contact info, the vehicle's VIN number and vehicle description when ordering an inspection.
  • When will my inspection be available for viewing via your website?
    The vehicle inspection report will be available online within 48 business hours after the inspection has been completed. If we are unable to contact the seller within 24 business hours we will contact you for further direction.
  • How will I know the inspection has been completed?
    Once the vehicle inspection has been completed and the report that you ordered is available on our site, we will send you an email with a link to the report. This link serves as confirmation that the inspection was completed. You can cut and paste this link into your web browser and access the report as often as you’d like over the 30 day period. For a permanent record, you’ll need to make a copy or save it as a PDF

    Note: If you do not receive an e-mail within 48 hours of the scheduled inspection time, please contact our customer service team at 1-877-91-REPORT (1-877-917-3767).
  • What does an InspectMyRide® vehicle inspection report include?
    An InspectMyRide vehicle-inspection report includes 150+ points of evaluation for body, exterior, interior, mechanical related, and road test. It also includes a vehicle-history report, and a wide range of digital images.
  • What are the credentials of an InspectMyRide® vehicle inspector?
    All of our inspectors are qualified to conduct the inspection and have had extensive training. He or she will present a photo identification badge prior to conducting your inspection.
  • Does the vehicle need to be registered with proof of insurance for the test drive?
    Yes. The vehicle inspector will request proof of insurance and check the vehicle for current motor-vehicle license plates. If either item is unavailable, the inspector will perform a full inspection without a road test. It is the responsibility of the purchaser of the inspection to verify with the seller of the vehicle that the vehicle is road worthy, insured, and compliant with DMV license plates rules.
  • If the vehicle is not available at the scheduled time of inspection, can I receive a refund?
    Yes, if an inspection for the requested vehicle cannot be scheduled, you can contact a customer service representative at 1-877-91-REPORT (1-877-917-3767) to schedule a different vehicle for inspection or to request a refund.
  • How can I save a copy of my inspection?
    You can print a copy of the vehicle inspection for your records, or save it as a PDF. Access to the inspection report will be available for 30 days through the link provided in the email that we’ll send you when we post the report to our site.
  • Can I speak with the inspector after the inspection is completed?
    Our vehicle inspectors are not available to discuss the findings of a report with the purchaser of the inspection report or the seller of the vehicle. If you have questions about this, please feel free to contact one of our customer service representatives at 1-877-91-REPORT (1-877-917-3767).
  • What happens if InspectMyRide is unable to schedule or conduct the vehicle inspection?
    If an unforeseen delay occurs and the inspection can not be scheduled within the allocated time frame, your inspection fee will be refunded to you upon request to our customer service center.
  • When will the vehicle be inspected?
    InspectMyRide® field specialists work Monday through Saturday. When you order an inspection, one of our customer service representatives will contact the seller and schedule the inspection. Vehicles are usually inspected within 12-48 hours once an inspection is ordered.
  • Where will the vehicle be inspected?
    Our customer service representative will arrange for the inspection to be conducted at a place of the seller’s choice—home, office, or another convenient location.
  • Who can order an inspection?
    The seller or a prospective buyer of the vehicle can order an inspection.
  • Will the vehicle inspector provide estimates to repair any damages on the vehicle?
    The inspector will identify damages but will not price any repairs to address that damage on the vehicle. It is the responsibility of the purchaser of the report to assign dollar values to any areas of damage that InspectMyRide® identifies at time of inspection.

Understanding your vehicle inspection score and rating

  • Who is Experian AutoCheck and what is this score?
    The AutoCheck Score is a rating summary for a longer list of report data and vehicle history gathered by Experian. Experian's AutoCheck is a leading vehicle history reporting service and an indispensable part of the used car shopping process. The Score is based on a scale of 1 to 100. Paired with the AutoCheck Score Range, the AutoCheck Score allows you to quickly compare vehicles of similar age and class.
  • What does "Fair" mean?
    At the time of inspection, the vehicle showed indication of damage or repair more significant than would generally be associated with normal use. The vehicle most likely had obvious cosmetic issues in need of attention.
  • What does "Good" mean?
    At the time of inspection, the inspector noticed some indication of minor damage or repair associated with normal use, but is still generally pleasing in appearance.
  • How does the InspectMyRide score get calculated?
    The InspectMyRide score helps consumers understand the results of the 150+ items that are checked during our comprehensive inspection by professional inspectors. The full report combines results from the visual inspection as well as the road test, if the owner of the vehicle has allowed our inspector to drive the vehicle. We rate any observed damage or wear to create a total score. Possible serious defects are more heavily weighted than cosmetic blemishes such as scratches. A low score is based on poor condition of items that prospective buyers have traditionally found most important.


    The overall report score ranges from 1-100. Based on this score, InspectMyRide issues a rating for the vehicle based on a 5-Star Rating System. The star rating provides a simple graphical way to help buyers interpret the overall condition of the vehicle and compare scores among multiple vehicles.

    Report Score Star Rating Condition Overview
    91-100 points ....... 4.0 to 5 stars .......... Very Good
    81 - 90 points ....... 3.0 to 3.5 stars ....... Good
    71 - 80 points ....... 2.0 to 2.5 stars ....... Fair
    61 - 70 points ....... 1.0 to 1.5 stars ....... Poor
    1 - 60 points ......... <1 star ..................... Very Poor
  • What does "Poor" mean?
    At the time of inspection, the inspector observed significant cosmetic damage, sub standard repair, or potential mechanical or safety concerns. A vehicle in this condition would likely have cosmetic issues in need of attention in order to bring its appearance to a satisfactory level.
  • What does "Very Good" mean?
    At the time of inspection, the vehicle showed few to no cosmetic flaws, and there were no signs of prior significant damage or repair. The vehicle appeared to have been well maintained from a cosmetic perspective, and the overall condition was visually pleasing.
  • What does "Very Poor" mean?
    At the time of inspection, the vehicle had considerable cosmetic or mechanical issues, or possibly a combination of both. This rating may indicate substandard repair, or damage far more significant than would be associated with normal use. A vehicle in this condition would likely be cosmetically unsatisfactory, and could have serious mechanical or safety concerns noted.
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